Marrakech Tour Company - Privacy Policy

The protection of your personal data is very important to us. In this privacy policy, we provide detailed information about how Marrakech Tour Company collects, processes, and protects personal data when you visit our website or use our services.

By using our website https://marrakechtourcompany.com, you consent to the processing of your personal data in accordance with this privacy policy.

Who We Are

Marrakech Tour Company is a professional travel agency based in Marrakech, Morocco, specializing in private, tailor-made, and small-group tours throughout Morocco, including desert tours, city tours, cultural trips, and customized travel experiences.

As the data controller, Marrakech Tour Company is responsible for deciding how and why your personal data is processed.

  • Business name: Marrakech Tour Company
  • Website: https://marrakechtourcompany.com
  • Email: [email protected]
  • Location: Ksar Hassi Labied, Merzouga, Morocco

Data We Collected

Data provided by you

When you contact us via contact forms, email, WhatsApp, or social media, we process the following data in particular:

  • First and last name
  • Email address
  • Phone number or WhatsApp number
  • Travel dates, travel duration, and number of travelers
  • Travel preferences and special requests
  • Nationality or passport-related data (only if required for bookings)
  • Other information that you voluntarily provide to us

The provision of this data is voluntary, but it is necessary in order for us to be able to make you offers or provide our services.

Information We Collect

When you browse our website, certain information is collected automatically for technical and analytical purposes, including:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages visited and time spent on pages
  • Referring URLs
  • Date and time of access

This information does not personally identify you and is used only to improve website performance and security.

Scope of processing personal data

We only process personal data to the extent necessary to:

  • Provide our website in a functional manner,
  • Respond to inquiries,
  • Organize and carry out travel services.

Personal data is any information relating to an identified or identifiable natural person.

Purposes of data processing

We process your personal data for the following purposes:

  • Processing inquiries and communicating with customers
  • Creating customized travel offers and itineraries
  • Organizing and managing bookings
  • Improving our services and website
  • Ensuring IT security
  • Fulfilling legal and contractual obligations

Data will not be processed for any other purposes.

Transfer of data to third parties

Your personal data will only be transferred if this is necessary for the execution of the trip, e.g. to:

  • Hotels, riads, and desert camps
  • Drivers and licensed tour guides
  • Payment service providers
  • Hosting, security, and analytics providers

All recipients are obligated to treat your data confidentially and to process it in accordance with data protection regulations.

Data transfer to third countries

As Marrakech Tour Company is based in Morocco, personal data may be processed outside the EU. We ensure that appropriate safeguards are in place in accordance with the GDPR and that access is restricted to the minimum necessary.

Data Retention Period

Your personal data will only be stored for as long as necessary:

  • To perform the services booked
  • To comply with statutory retention periods
  • For legitimate internal business purposes

After the storage period has expired, the data will be deleted or anonymized.

Cookies and similar technologies

Our website uses cookies to:

  • Ensure technical functionality
  • Analyze website usage
  • Improve the user experience

Cookies do not contain any personal data. You can disable cookies at any time via your browser settings. Please note that this may limit the functionality of the website.

Your rights as a data subject

Under the GDPR, you have the right to:

  • Information about your stored data (Art. 15 GDPR)
  • Correction of inaccurate data (Art. 16 GDPR)
  • Deletion of your data (Art. 17 GDPR)
  • Restriction of processing (Art. 18 GDPR)
  • Data portability (Art. 20 GDPR)
  • Objection to processing (Art. 21 GDPR)
  • Withdrawal of consent (Art. 7(3) GDPR)

Please direct any inquiries to: [email protected]

Right to lodge a complaint with the supervisory authority

You have the right to lodge a complaint with a data protection supervisory authority in Germany, in particular with the authority in your place of residence or workplace.

Data security

We take appropriate technical and organizational measures to protect your personal data from:

  • Unauthorized access
  • Loss
  • Manipulation or disclosure.

Nevertheless, complete security cannot be guaranteed when data is transmitted over the Internet.

External links

Our website may contain links to external websites. We accept no responsibility for their content or data protection practices.

Protection of children

Our services are not intended for children under the age of 16. We do not knowingly collect personal data from minors.

Changes to this privacy policy

We reserve the right to update this privacy policy at any time. Changes will be published on this page.

Contact

If you have any questions about data protection or this privacy policy, please contact us:

Marrakech Tour Company