Terms & Conditions - Marrakech Tour Company

Marrakech Tour Company

Last updated: January 2026

These Terms & Conditions govern the relationship between Marrakech Tour Company (“we”, “us”, “our”) and any client or website visitor (“you”, “the customer”) who books or uses our travel services.

By accessing our website https://marrakechtourcompany.com or booking any of our services, you agree to be bound by these Terms & Conditions.

1. Company Information

Marrakech Tour Company
Location: Marrakech, Morocco
Email: [email protected]
Website: https://marrakechtourcompany.com

Marrakech Tour Company operates as a destination management and tour organization company specializing in private and customized tours throughout Morocco.

2. Scope of Services

Marrakech Tour Company provides travel-related services including, but not limited to:

  • Private and tailor-made tours in Morocco
  • Desert tours and multi-day itineraries
  • City tours and excursions
  • Transportation with driver
  • Accommodation arrangements
  • Guided experiences and activities

The exact services included are those expressly stated in the confirmed itinerary or booking confirmation.

3. Booking Process & Contract Formation

A booking is considered confirmed when:

  1. The customer submits a booking request via website, email, WhatsApp, or social media, and
  2. Marrakech Tour Company provides written confirmation of availability and acceptance.

Once confirmed, these Terms & Conditions form an integral part of the contract.

4. Prices & Inclusions

All prices are quoted on a customized basis and depend on:

  • Number of travelers
  • Travel dates and season
  • Type of accommodation (standard, mid-range, luxury)
  • Services and activities included

Unless clearly stated otherwise, prices do not include:

  • International or domestic flights
  • Travel insurance
  • Personal expenses
  • Tips and gratuities
  • Meals or entrance fees not mentioned in the itinerary

Prices are subject to availability and may change until booking confirmation.

5. Payment Terms

Payment conditions will be specified in the booking confirmation and may include:

  • A deposit to secure the booking
  • Balance payment prior to arrival or at the start of the tour

Accepted payment methods may include Paypal, cash, or online payment services.
Failure to respect payment deadlines may result in cancellation of the booking.

6. Changes Requested by the Client

Any changes requested after confirmation (dates, number of participants, services) are subject to:

  • Availability
  • Possible additional charges

While we will do our best to accommodate changes, we cannot guarantee modifications once services have been booked.

7. Cancellations by the Client

If the client cancels a booking:

  • Cancellation fees may apply depending on timing and services booked
  • Non-refundable costs (hotels, transport, activities) will be deducted

The exact cancellation conditions will be communicated at the time of booking.
We strongly recommend purchasing comprehensive travel insurance.

8. Changes or Cancellation by Marrakech Tour Company

We reserve the right to modify or cancel services due to:

  • Force majeure (weather conditions, strikes, natural events, governmental actions)
  • Safety or security concerns
  • Unforeseen operational circumstances

In such cases, we will aim to offer suitable alternatives of equal value where possible.

9. Client Responsibilities

Clients are responsible for:

  • Providing accurate personal and travel information
  • Holding valid passports, visas, and travel documents
  • Respecting local laws, customs, and cultural norms
  • Following instructions from guides and drivers
  • Arriving on time for scheduled activities

Serious misconduct may result in termination of services without refund.

10. Liability Disclaimer

Marrakech Tour Company acts as an organizer and coordinator of travel services. We are not liable for:

  • Delays or disruptions caused by third parties
  • Flight changes or cancellations
  • Loss or damage to personal belongings
  • Injuries resulting from activities undertaken voluntarily
  • Events beyond our reasonable control

Participation in tours and activities is at the client’s own risk.

11. Health & Fitness

Clients are responsible for ensuring they are medically fit to travel.
Any medical conditions, allergies, or special needs must be communicated in advance.

We recommend consulting a medical professional prior to travel if necessary.

12. Insurance

Travel insurance is not included in our services.
Clients are strongly advised to arrange:

  • Travel medical insurance
  • Trip cancellation and interruption insurance
  • Personal liability insurance

13. Photos, Videos & Marketing Use

During tours, photos or videos may be taken for promotional purposes.
By participating, clients grant Marrakech Tour Company permission to use such media unless a written objection is submitted.

14. Intellectual Property

All website content, including text, images, logos, and itineraries, is the intellectual property of Marrakech Tour Company and may not be reproduced without written consent.

15. Privacy & Data Protection

Personal data is processed in accordance with our Privacy Policy, available on our website.
We respect client confidentiality and data protection regulations.

16. Governing Law & Jurisdiction

These Terms & Conditions are governed by the laws of the Kingdom of Morocco.
Any disputes shall be subject to the jurisdiction of the courts of Marrakech, unless otherwise required by law.

17. Severability

If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions shall remain fully effective.

18. Contact Information

For any questions regarding these Terms & Conditions, please contact us:

Marrakech Tour Company
📧 Email: [email protected]
🌐 Website: https://marrakechtourcompany.com